Received our WisePOS e readers and have enabled them and ran a few tests. The save credit card info check box was a little hard to find (I missed it the first couple of times).
Noticed that when we process a payment AND click on save profile…Striven just spins on the “Do not navigate away” page.
We left the screen up for 5 minutes and then canceled.
Striven said (IN RED) “Payment was successful, however Striven could not update…”
Verified via Stripe dashboard the payment as “SUCCEEDED”.
Had no problems with transactions if we DID NOT try to save card info.
We have created a task in order to find a resolution on this question. You should be receiving an email shortly with the task information for follow up questions and solutions.
We have setup our Stripe terminals and activated in Striven as well. We have run a few transactions and seems to be working great for us so far. We did notice that when reviewing the transactions in the Stripe platform the “Invoice” number does not transfer. We are fearful that this will make reconciliation in the future very difficult and have submitted a report to Striven in hopes that they will address this asap.
We would love to keep connected with anyone else using Stripe so we can share experiences and best practices.
I’m looking for a canned report for transaction detail and they do not have one that I can find. What I found has to be manipulated, downloaded and manipulated again to print or save. I was working w/Saul yesterday and he was going to go back to the developers w/my concerns.
