It would be great if Purchase Order emails allowed attachment of the PDF. Many companies don’t want their customer clicking on links for security reason.
It would also be super helpful to a log of the emails that were sent.
Good Afternoon Metalhead, Vendors can see attachments added to the PO from the Vendor portal, But I will be creating an Enhancement Request on your behalf to have attachments be added to the email directly. For me to start the Enhancement Request process I will need your Name and Company name so I can set up the task.
This would be extremely helpful as most companies are ignoring these POs or they are going to spam. We have requested this a few times over the years.
I was just trying out the existing functionality as a new Striven customer, and the first vendor’s immediate response was a request for the PDF. The system we are replacing had this functionality.
Hi @AshleyCrest,
Do you just see your emails go to spam for PO’s or other emails originating out of Striven? We had the same issue, we have since resolved this.
Please let me know, I may be able to help.
So we use the relay and that helps a bit but we still have some customer’s claim they didn’t get the email the first time so we resend it and it comes through or they find it in spam.
@AshleyCrest, I will PM you regarding this. We had a very similar issue. There is a fix!
PDFs would be nice, as we often need to attached other docs w/ the PO. We have been using discussions, but those emails frequently end up in our vendor’s spam folder.
@Adam, We were having the same issues. Most likely, you need to take a look at the SPF Record for the domain you are using if you are utilizing email relay.
Don’t think we are using an email relay unless that is automatically setup. Candidly, I’m not sure what that is…
@Adam Gotcha! Do you have premium support? They should be able to assist.
Not any longer, we did that for the first 12 months or so. Haven’t really needed anything out of the ordinary since then. We’re getting by the way we are doing it, but always room for improvement!
Well, It has been game-changing for us! I would highly recommend it!
Greetings All,
We appreciate your feedback. As Billy mentioned, we highly recommend Premium Support, and are more than willing to help you get Email Relay set up if you would like to pursue that. Please feel free to reach out to us through our support channels that you can find by clicking the ? icon next your profile picture in Striven. You can also find a helpful guide on our Email Relay integration here: Email Relay Integration Guide | Integrations | Striven
In the meantime, Adam from our Support Team has submitted an enhancement request for the topic discussed here.
Best Regards,
Courtney
@Courtney, Can you connect with Trishy regarding the updated documentation they are working on? That would greatly improve deliverability…Specifically, the documentation centered around SPF records.
Hi Billy,
Yes I will be happy to follow up on this for you. I have reached out to you through a task to continue our conversation.
Best Regards,
Courtney
Greetings All,
To follow up on the last question from Billy. We are working on the updates to the Email Relay documentation with our Lead Documentation Specialist. The information regarding SPF Records has been communicated to the team and is included in the planning for these updates.
Best Regards,
Courtney