It would be nice to be able to subscribe to a calendar.
For example. I want to see when my staff is off so I don’t book appointments when they are out and can make sure I have coverage in different departments.
Also my tech’s have on call rotations it would be nice for them to be ale to view the calendar from their cells to see who is on call when, when planning a trip and needing to switch.
I have had a few different times this has came up where it would be helpful to be able to add the calendar for times when not using striven but needing this info.
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Thank you ** AshleyCrest**. We really appreciate you for bringing this to our attention. To get more details on what you are wanting to accomplish. I will reach out directly. Thank you for being a valued member of our community have a Great Day!!!
Did this get anywhere? I am also looking for a way to see employee’s time off when looking at a scheduling calendar.
No. it never got picked up. Sucks cause we use work orders and Time off from on call schedules and the guys want to be able to add it to there phones. We can link as appointments but can’t use the workflow feature for appointments so Its a trade off.
The platform needs significant improvement to better support field service operations and scheduling. A robust scheduling system should include visibility of holidays, days off, on-call times, and tasks for each employee (or resource) directly on the calendar.
Additionally, integrating with external calendar platforms like Google or Microsoft would be a valuable interim solution. This integration would allow schedulers to view all relevant information in one place, even if it’s outside the current system, while the scheduling and dispatch functionalities are revamped.
The current dispatch design seems to operate on the assumption that employees manage their own schedules by assigning tasks and creating appointments independently. However, this approach does not align with how most field service organizations operate, where centralized scheduling and dispatch are critical for efficiency. A redesigned solution tailored to these needs would greatly enhance usability and effectiveness.
We couldn’t agree more. We have ask for a few years for them to take how field service companies operate into consideration and adapt some very basic features into the software.
Some of our requests are
- Status notifications to the customer - traveling, working, completed, redispatch. But this would require them to A. add workflow triggers on status change or at the item level. Or B create this feature, which is a very common practice and feature in dispatch every dispatch software we have ever used.
- Show status indicators on the calendars (we use as our dispatch board) so dispatchers know when there traveling.
- Better mapping It falls really short because you cant link the starting place without creating junk work orders.
- Calendar integration
- More flexibility with Appointment scheduling for appointment blocks. I have to create a lot of dummy calendars to make the system work with our appointment scheduling so I don’t have customer’s book on random times taking out a time slot for another customer.
Striven seems to being adding a lot of neat features and appreciate them taking the time to hear out our ideas and allowing us to pay from some future features. I wish they offered polling vs customer support advocacy since the have some turn over. Whenever I get a great agent that advocates for me they seem to leave. If they put it on link a striven dashboard on that’s within our system where its in everyone’s face I think more people would participate. Even it if just allowed us to voted on ideas and get pushed faster. Or used the workflows feature to send out polls.
I don’t see a lot of new faces in this forum its all the same of us asking for things.
Great bouncing ideas back and forth.
Ash
Greetings Darin and Ashley,
We appreciate all of your feedback and will be creating tasks to follow up with you on these ideas accordingly.
Best Regards,
Courtney