Why am I getting email notifications for Buzz even though I have this feature turned off?

How To
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Why am I getting email notifications for Buzz even though I have this feature turned off?

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If you are assigned as a contact or associated with the customer in some capacity you may notice that you will still receive Buzz post notifications regardless of if you have them turned off or not. Try following these steps in order to avoid these notifications in the future.

  1. Go to the ‘Customer Dashboard’

  2. Click on the ‘Portal Log in’

  3. Click on their profile menu

  4. Click ‘My Info’

  5. Check the ’ Unsubscribe from Buzz Posts Email’

  6. Save

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There is also an option when creating Buzz posts to “override user preferences and notify all users”. This would cause the system to ignore whether a user has opted out of Buzz notifications and send the email to them anyway. This option would generally only be used when you want all of your users to be notified of very important announcements or emergencies.
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