Name of Feature/Request: Polling for customer feedback in System Notifications or a Shared Dashboard
What financial, time savings, or quality of life improvements will occur from this: Improve customer engagement on gaining traction for future feature ideas and provide a quick/easy way for users to give feedback. | Frequency: Weekly | Well I get weekly emails how you are considering my request but not going to proceed with it. Which i get I submit a lot of requests. I also work directly with Chris Miles who takes a lot of time to evaluate Chris & my requests and offers future feature options. I only take the requests that really cater to us specifically or are things that we feel are worth investing in to support our business. I make suggestions on the Community pages that A I feel like could help everyone and B I have a work around but think Striven could make improvements when they do system updates.The community page falls short where not enough users interact. There are maybe 10-15 familiar faces that jump in and correspond with each other but Striven has a ton of users. I think if it was in our faces like the updates notifications or the striven work flow emails or on a striven dashboard that said VOTE NOW. it would allow more users to vote up ideas. The service users are going to feel more validated when their service requests are voted up. The accounting folks will fill more listened to with better profit and loss reports. Retail establishments will feel better supported as their ideas are implied. We are complex we offer service, install, retail, custom orders, and most office staff where or share more then one department. I think if Striven can adapt some more seamless approaches to the design components it will make Striven even more powerful as most companies only want to use one software or platform but have to compromise. We love striven and feel like the software is always eager to improve but feel like the target areas where it falls short sometimes gets overlooked as Dan and I mentioned. Appreciate the attention in this and look forward to the outcome from this.
Attempted Solutions So Far: People put in feature requests on the community page, to their customer support rep or using the feature feature page.
Digging deep - Any additional Why behind this request / How was this accomplished before Striven in what system or software: Original Description: – Task generated via email having the following recipients: support@striven.com
AshleyCrest
December 3
We couldn’t agree more. We have ask for a few years for them to take how field service companies operate into consideration and adapt some very basic features into the software.
Some of our requests are Status notifications to the customer - traveling, working, completed, redispatch. But this would require them to A. add workflow triggers on status change or at the item level. Or B create this feature, which is a very common practice and feature in dispatch every dispatch software we have ever used. Show status indicators on the calendars (we use as our dispatch board) so dispatchers know when there traveling. Better mapping It falls really short because you cant link the starting place without creating junk work orders. Calendar integration More flexibility with Appointment scheduling for appointment blocks. I have to create a lot of dummy calendars to make the system work with our appointment scheduling so I don’t have customer’s book on random times taking out a time slot for another customer.
Striven seems to being adding a lot of neat features and appreciate them taking the time to hear out our ideas and allowing us to pay from some future features. I wish they offered polling vs customer support advocacy since the have some turn over. Whenever I get a great agent that advocates for me they seem to leave. If they put it on link a striven dashboard on that’s within our system where its in everyone’s face I think more people would participate. Even it if just allowed us to voted on ideas and get pushed faster. Or used the workflows feature to send out polls.
I don’t see a lot of new faces in this forum its all the same of us asking for things.
Great bouncing ideas back and forth.
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