Name of Feature/Request: To Add Column In New Report Builder (Beta) Tasks Dataset For Assigned By/Time
What financial, time savings, or quality of life improvements will occur from this: To be able to run a report using the Task dataset to see which User assigned a task to an employee. | Frequency: This could be used everyday to better understand who is assigning tasks to themselves and who needs the manager to assign them tickets. | This would allow managers to easily see what tasks are being assigned and who is assigning them. It would increase the amount of time we have to focus on other tasks and would purely be for automation.
Attempted Solutions So Far: This would need to be a manual process of counting each ticket that you assign all day and then you would need to go into a separate report just to see the tickets that the employee has assigned to themselves.
Digging deep - Any additional Why behind this request / How was this accomplished before Striven in what system or software: Original Description: What we are looking for is already in Audit Logs A custom field for Who a task was Assigned “BY”. We then could see if something was manually assigned my a manager or by the individual. Task: Assigned By: Employee Name A Custom field that allows us to select the timeframe for when a task was actually assigned TO someone Example: Task was assigned to Joseph Funk within the last X(8) hours. | Previously accomplished: For any ticket there is an audit log where we can see who assigned the ticket and to whom
StrivenID: 5081877