Name of Feature/Request: Negative Quantities for serialized items on transactions and orders
What financial, time savings, or quality of life improvements will occur from this: Ability to see movement of serial numbers on transactions and orders.
Attempted Solutions So Far: None Listed
Digging deep - Any additional Why behind this request / How was this accomplished before Striven in what system or software: Original Description: – Task generated via email having the following recipients: strivensupport@task.striven.com
Chat on crestlockco.striven.com
Conversation started on Wednesday, February 19, 2025, at 13:49 (GMT+0) [13:49] Ashley Porter: So i need the ability to subtract a negative serialized item and record the serial # [13:49] Ashley Porter: for history [13:49] Courtney has joined the conversation [13:50] Courtney: Greetings Ashley! [13:50] Ashley Porter: on both an invoice and a po/item receipt [13:50] Ashley Porter: so customer has a bad switch. I want to remove that switch from their account, send back to the manufacturer. Show this on the invoice and the po [13:51] Ashley Porter: then when i get the advanced replacement receive the advanced replkacement and receive the negative item that was returned for credit [13:52] Courtney: Ok give me just a moment to look into this for you. [13:55] Courtney: Currently negative quantities on serialized items are not allowed on invoices/bills/POs/etc. [13:56] Courtney: What is the need to show this on the invoice vs. adjusting it in inventory? [13:56] Courtney: I just want to get an understanding of the reasons you need to see it specifically on the transactions and orders. [13:56] Ashley Porter: So we can track it for warranty purposes [13:57] Ashley Porter: our warranty vs the manufacturer’s warranty [13:57] Ashley Porter: plus audit that the part was removed from csutomer returned to vendor, returned to customer with new part [13:58] Ashley Porter: im trying to automate this process but in order to do that when you have multiple parts going out we need to be able to track them by serial # [13:58] Ashley Porter: so we can see all the history for that item/serial # [14:03] Courtney: Ok in order to do this on the transactions/orders it would require an enhancement request which I am happy to submit for you. However, I wanted to see if you can use the Serial Numbers by Location report. It is not perfect for this, but it does show you by location. And it has links to tie the lines in report to the transactions/adjustments/transfers that impacted that inventory.
https://tawk.link/5ec6ead08ee2956d73a36e77/a/66d0b3200dd78ea5a3ed7800/c0283574ed8fe0f93f1c460832854b118e36f419/image.png [14:04] Ashley Porter: Well yes. thats why i want this [14:04] Ashley Porter: so it will show on my serial # report [14:05] Ashley Porter: right now it only shows when I get a new one and sell it, I want to see when it gets sent out for replacement/repair. especially if the same board gets repaired a few times I want to have the history of that [14:05] Ashley Porter: please put this in as a enhancement request [14:06] Courtney: Ok I understand the need, and will get that submitted for you. I will be in touch on the task soon [14:06] Courtney: Is there anything else I can help with at the moment? [14:07] Ashley Porter: ok [14:07] Ashley Porter: no think thats it [14:07] Courtney: Ok I hope you have a great day! 
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StrivenID: 5159884