Name of Feature/Request: Feature Request - Supported Locations
What financial, time savings, or quality of life improvements will occur from this: To add a “Supported” column to the chart on the Locations page in the Customer Dashboard. | Frequency: Daily, I am sure several times a day across the IT division. | Whether or not a location is considered “supported” is critical to how we function and often times has billing implications for the customer (we charge the customer a per diem fee each time we deploy an onsite to an unsupported location so it is Importsant that our understanding of whether or not the location is supported or not is always accurate. Having a custom column that helps us quickly identify how many locations (some customers have many locations) are supported could help avoid a lot of headache/user error in these transactions.
Attempted Solutions So Far: Coaching team members on where to confirm whether or not a location is supported based on the current solution that is in place as mentioned above.
Digging deep - Any additional Why behind this request / How was this accomplished before Striven in what system or software: Original Description: Miles’ IT division could benefit greatly from a Supported column under the Locations section accessed by a customer’s dashboard (link as an example: https://APP.Striven.com/CRM/AccountLocations/AccountLocations.aspx?nav=1&AccountId=217). Screenshot where we believe this could be helpful is below as it could help avoid unnecessary frustrations/unanticipated billing implications for our customers. | Previously accomplished: We (Miles IT) are currently deferring to the below field to confirm if a site/location is supported. It has proven difficult to get everyone to easily identify supported locations this way.
StrivenID: 4680151