Name of Feature/Request: E-check payment was not intuitive to get to
What financial, time savings, or quality of life improvements will occur from this: Clarify on payment page between credit card payments and ACH payment options Customer Requirements: Things to Consider: The current configuration is confusing because it doesn’t clearly display the option for ACH payment. It turns out, the ACH option is nested within the credit card menu options, which is not intuitive to users since MasterCard is listed as well. Files/Links/s: with more details. Original Description:I just wanted to share feedback from a customer who was confused about how to make a payment without the convenience fee. It did not seem to show the fee on the payment page and the ACH selection was hidden under the credit card payment dropdown. Here’s a with more details. http://youtu.be/R60MXljP6Nc?hd=1
Attempted Solutions So Far: None Listed
Digging deep - Any additional Why behind this request / How was this accomplished before Striven in what system or software: Original Description: I just wanted to share feedback from a customer who was confused about how to make a payment without the convenience fee. It did not seem to show the fee on the payment page and the ACH selection was hidden under the credit card payment dropdown. Here’s a with more details. http://youtu.be/R60MXljP6Nc?hd=1
StrivenID: 1537947