Name of Feature/Request: Auto-response when task is assigned to pool after hours
What financial, time savings, or quality of life improvements will occur from this: To create an auto reply message when a task is created by “Email to Task” Functionality when out side of the Default Shift settings in Striven.Things to Consider: If an emergency level task is created after hours there is no way to notify the Requester of a different procedure for after hours emergencies.Suggested Alternative Solutions: Under Task Type Create an Option for after hours notification. Have the Ability to Select a shift for notification purposes if Email is received outside the shift hours. (User can setup a Shift for office hours if needed) In the Notification and Portal Content Add a form with the type “Email” to be edited by user for “Task Creation Response After Hours”. Using Task Fields including custom field to allow customization of verbiage based on the task type.Original Description: Here’s the problem: a customer who does not have 24/7 support doesn’t call in for an “emergency”, but sends an email to software support or creates a task that is assigned to our pool after hours. They will not get a response until someone picks it up.
Attempted Solutions So Far: Looking into Zapier integration
Digging deep - Any additional Why behind this request / How was this accomplished before Striven in what system or software: Original Description: Here’s the problem: a customer who does not have 24/7 support doesn’t call in for an “emergency”, but sends an email to software support or creates a task that is assigned to our pool after hours. They will not get a response until someone picks it up. | Previously accomplished: No notification is being sent at this time
StrivenID: 2108586