Name of Feature/Request: API to write to Discussions in tasks
What financial, time savings, or quality of life improvements will occur from this: Publishing the following endpoints behind the public-facing API would resolve my issue.POST: https://APP.Striven.com/api/discussion-threads/{threadID}/discussion
POST: https://APP.Striven.com/api/discussion-threads
For a more complete user experience, publishing
GET: https://APP.Striven.com/api/discussion-threads/{threadID}
and adding Discussions: to the various v2 task responses would be optimal, but not required for what I am trying to do.Things to Consider: We have some kind of private API that does this with email replies. I can’t seem to find any documentation on how to use it. I am trying to update tasks with information that may not be easy for a customer to understand (previous tasks, including potentially cancelled tasks, as well as task statistics) and I would like to hide them from the customer, ideally. The easiest way to do this would be to add the information for the technician in a discussion thread. Creating a custom field is not an option, because I need to be able to uniformly add some or all of this information to any task type, and the sprawling map of custom IDs that would be required for that are problematic for future development and flexibility. Suggested Alternative Solutions: Original Description:
Attempted Solutions So Far: None Listed
Digging deep - Any additional Why behind this request / How was this accomplished before Striven in what system or software: None
StrivenID: 2989206