Name of Feature/Request: Add GPS mapping/routing capability within calendars, task list, or task dispatch to show employees’ current locations against their work order location
What financial, time savings, or quality of life improvements will occur from this: Improve efficiency in dispatching for techs who are being routed to their next job. | Frequency: Daily when routing multiple service calls in on trip | its how all dispatch software works. They use GPS tracking to show how close a tech is from the next routed call and can tell you live directions when you click both options or more then one options. If this isnt clear feel free to schedule an appointment for me to go into more details.
Attempted Solutions So Far: I would think if you use the map it feature where you can pick or select multiple tickets and you have a default start point.
Or from the calendar if you pick the tech or user, you right click and hit map and you click multiple work orders to see which one they are closer to.
Digging deep - Any additional Why behind this request / How was this accomplished before Striven in what system or software: Original Description: – Task generated via email having the following recipients: support@striven.com
AshleyCrest
December 3
We couldn’t agree more. We have ask for a few years for them to take how field service companies operate into consideration and adapt some very basic features into the software.
Some of our requests are Status notifications to the customer - traveling, working, completed, redispatch. But this would require them to A. add workflow triggers on status change or at the item level. Or B create this feature, which is a very common practice and feature in dispatch every dispatch software we have ever used. Show status indicators on the calendars (we use as our dispatch board) so dispatchers know when there traveling. Better mapping It falls really short because you cant link the starting place without creating junk work orders. Calendar integration More flexibility with Appointment scheduling for appointment blocks. I have to create a lot of dummy calendars to make the system work with our appointment scheduling so I don’t have customer’s book on random times taking out a time slot for another customer.
Striven seems to being adding a lot of neat features and appreciate them taking the time to hear out our ideas and allowing us to pay from some future features. I wish they offered polling vs customer support advocacy since the have some turn over. Whenever I get a great agent that advocates for me they seem to leave. If they put it on link a striven dashboard on that’s within our system where its in everyone’s face I think more people would participate. Even it if just allowed us to voted on ideas and get pushed faster. Or used the workflows feature to send out polls.
I don’t see a lot of new faces in this forum its all the same of us asking for things.
Great bouncing ideas back and forth.
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