Name of Feature/Request: Sent Collections Email Should Show Sent To Customer Email.
What financial, time savings, or quality of life improvements will occur from this: To have the Collections Log show sent to email address | Frequency: Whenever looking at Collections Log | When collection emails are sent, the TO email should be listed. We need email documentation at the customer level.
Attempted Solutions So Far: None Listed
Digging deep - Any additional Why behind this request / How was this accomplished before Striven in what system or software: Original Description: I have a question about the collections setup. If I put my collection agency email in SETTINGS>COLLECTIONS area and my primary customer email is in there too, should BOTH emails get the same message? I tested it with my DBI TEST account and when I went to the customer>emails I didn’t see the outgoing collection email for either email. | Previously accomplished: I have a question about the collections setup. If I put my collection agency email in SETTINGS>COLLECTIONS area and my primary customer email is in there too, should BOTH emails get the same message? I tested it with my DBI TEST account and when I went to the customer>emails I didn’t see the outgoing collection email for either email.
StrivenID: 4296136