Name of Feature/Request: Request for Role-Based Ownership of Resources (Calendars specifically)
What financial, time savings, or quality of life improvements will occur from this: The goal is to ensure that critical calendars are tied to roles rather than individual employees, so they remain functional and unaffected when employee accounts are deactivated.
Things to Consider: Deactivating an employee account currently breaks all associated calendars, causing service outages that can go unnoticed and impact prospects, and that there’s no way to transfer calendar ownership - creating a recurring issue each time a responsible employee leaves. Currently we need to recreate the whole calendar from scratch which is time consuming and is not a sustainable option. There should either be a way to transfer calendar ownership or make this tied to a role rather than an employee.
These are some of the calendars that was down for a week for the user - most of them public-facing.
The current manage calendar pop-up doesn’t include any information on the ownership of the calendar or an option to reassign those calendars: | Frequency: Every time an employee with vital resources is terminated or leaves us. | Calendars that are critical to the running of corporate functions should be tied to a role, not an employee.
Roles outlive the employee that holds them.
We just had an employee leave who was in charge of creating and maintaining calendars for Marketing, IT and Sales. ALL of them broke when their account was deactivated. We had to do an emergency re-activation to get them working ASAP and now we are scrambling to figure out what to do next. Do we recreate these calendars under a new, current employee? (Transfer of ownership of calendars isn’t a thing) What happens when THAT employee is deactivated down the road?
It’s a disturbing cycle that causes outages that can go unnoticed on our side until a prospect points it out to us, and who knows how many prospects us saw it broken and gave up without saying anything? In this case, the employee was deactivated on 10/3. We fixed it on 10/10. 1 week where a dozen calendar links were broken before we knew it.
Attempted Solutions So Far: - Leaving the employee as a Scarecrow Employee
- Recreate everything
Digging deep - Any additional Why behind this request / How was this accomplished before Striven in what system or software: Previously accomplished: It’s a long, painstaking process of re-creating everything the term’d employee owns
StrivenID: 5779959