Name of Feature/Request: Reopen closed tasks if a customer replies to discussion
What financial, time savings, or quality of life improvements will occur from this: Frequency: 3-5 times per week.
Attempted Solutions So Far: None Listed
Digging deep - Any additional Why behind this request / How was this accomplished before Striven in what system or software: Previously accomplished: Currently there is little to no ownership of a task that has been marked Done and a customer replies to it. Other helpdesk/CRMs use this feature. I do not have an example.
StrivenID: 2653780