Name of Feature/Request: Ability to Set Credit Memos as Pending and show the item as an Incoming Inventory in the stock status report until the return item is received.
What financial, time savings, or quality of life improvements will occur from this: When an item is returned, Shane wants the ability to set a Credit Memo to a Pending status so the inventory is not immediately added upon creation. They only want the item to be added to the inventory once they receive the item and confirm the credit memo. They also want the item to be reflected as an incoming inventory on the Stock Status Report and only add it to the available inventory once the product is physically received and the credit memo is confirmed.
Things to Consider: Credit memos currently add items directly to the inventory upon creation, with no option to delay or reserve inventory.
Suggested Alternative Solutions: Currently, Striven does not support setting a credit memo to a Pending status or reserving inventory until the product is received. | Frequency: It is necessary for complete inventory tracking. Pending returns should be seen both on the Sales and Purchasing side to see all inventory in real time. I would say this happens at least once a month in both return SOs and POs. The financial impact is probably small, but it could depend on the situation. | Basically all three points above mashed into one. This is Importsant for record keeping and tracking for a return process. Sometimes returns can take weeks and it isn’t instantly resolved the way the existing credit memo functions. A return PO function would be handy as well for anyone doing annual returns to vendors which takes time to prepare and get approval for.
Attempted Solutions So Far: Credit memos exist but that should be a finalized step of a return Sales Order. There needs to be something that captures the time a return is authorized, and when the return is accepted (through a credit). This works both ways for our company; we both return items to our vendors and accept returns from customers. Credit is never given until the item has been fully vetted upon return
Digging deep - Any additional Why behind this request / How was this accomplished before Striven in what system or software: Previously accomplished: Currently, we aren’t keeping track of returning items inside or outside of Striven other than emails. I have used a system called iTrack from iSoft (https://www.isoftdata.com/itrack-software/) that has allowed return Sales Orders and return Purchase Orders. It is a concern of ours now due to our growing number in sales and with that the inevitable growth in returns. We need to be able to see in ERP what returns have been approved and the current status of them.
StrivenID: 5968404