Ability to Create Contact Card Templates to send Contact Cards to customers to avoid future communications from ending up in customer's spam folders or spam messages.

Enhancement Voting Twilio / Texting
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Name of Feature/Request: Create Contact Card Templates to be able to Text Customers

What financial, time savings, or quality of life improvements will occur with this: Can push this text to existing customers and/or new customers so they can properly save our general contact info so it doesnt go to the spam folder in future communications

Attempted solutions so far: Ideally we create a workflow and put the vCard vile as an attachment, but workflow texting doesnt allow attachments

Digging deep - Any additional Why behind this request / How was this accomplished before Striven: Way too many of our emails get lost in spam when our emails sent from Striven get sent out to customers. Customers think we are blowing them off or don’t care. Adding the contact card as either an attachment to a texting workflow, creating texting templates that allow attachments or a built in button to send contact cards to customers (choosing from contact card templates) would help.

(Contact Cards can include main company phone, main company email, company website and striven notifications email address - but also customizable in case you need to send them different contact cards for different departments, employees, etc)

1 Answer

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Welcome @JSD . We have not tried your texting but customers are definitely asking for us to txt rather than email so maybe this will start getting Striven to move that direction. Despite customers wanting a text, our discussions are often lenghty and very detailed so I’m not sure a txt would even work. We did have to adjust our email template’s subject line to try to make it more clear and/or standout to customers:

Fireplace & BarBQ Center Has Sent a New Message From [[User-Full-Name]]

I think by default it wanted to put USER FULL NAME at the beginning.

Currently we use Podium to text customers but having two systems is stressful on employee’s. We are only using txt to send out two hour windows currently.