Name of Feature/Request: Striven Sales Order API to update the Status
What financial, time savings, or quality of life improvements will occur with this: We are currently receiving between 20 and 50 orders per day from new business with a large client. These orders come into our website as pending approval and are loaded to Striven with a status of “In Progress” to hold the inventory for that order should it be approved. We pass live inventory back to the client’s app so we need to hold the inventory so they do not order sold out items.
Once or twice a day the client has an approver review all of the “In Progress” order and either approve or deny them. Our site currently passes the Approve/Deny note to Striven and a processor has to manually open each order, check the note and update the status. Since the client is sending twice as many orders as they predicted and orders are required to ship within 48 hours of receipt this is not feasible.
Our programmer attempted to pass the Status update through the API so the approved orders would go straight to our warehouse but it is only allowing him to pass the status on new orders and to cancel exiting orders. We need the ability to change the status to ‘Approved’ on an existing order.
Attempted solutions so far: Change status manually.
Digging deep - Any additional Why behind this request / How was this accomplished before Striven: It is important to have this in order to retain out new client and meet their shipping deadlines.