Name of Feature/Request: Do not Charge Convenience Fee Customer level
What financial, time savings, or quality of life improvements will occur from this: Charge convenience fees only to specific customers either based on Autopay settings or other customer service-related reasons. | Frequency: Daily while receiving Payments | The customer wants to charge two Types of Fees. a Fee for using Autopay Varies and we are able to control this with Custom fields and Merging data into the Imports file. All payment types are excepteda Convenience fee for all electronic payments received that are not on Auto Pay. They could be received via Portal/Phone call or Mail.
The ability to set a Customer account as not being charged a Convenience fee will allow them to control customers that are already on Autopay and being charged a fee. To set this at a customer level and have the setting inherited on the transactions would help control how the fees are processed and applied. They understand they would control this manually as customer move on and off of autopay.
Other Customers like Crest Lock also requested this feature as Government accounts will not work with anyone who charges a convenience fee.
Attempted Solutions So Far: The customer has two types of fees an Auto Pay Fee and then a convenience fee. The challenge with the current way convenience fees work is that they are charged based on the payment type and if a customer is already paying an auto pay fee they doe not want to add another fee to the auto pay.
Digging deep - Any additional Why behind this request / How was this accomplished before Striven in what system or software: Previously accomplished: They are currently not charging convenience fees
StrivenID: 3587443