Name of Feature/Request: Day to Day Contact - As Second Primary
What financial, time savings, or quality of life improvements will occur from this: Option of having a secondary contact on customer dashboard for the day-to-day contacts that don’t involve the primary contact Customer Requirements: Things to Consider: helpful to identify the correct person to contact in lieu of the primary contact. Promised Date: Files/Links/s: Original Description:We have had a recurring concern whereby IT support team members reach out to the primary contact and striven when they should be reaching out to a day-to-day contact. To circumvent some of this I think that the addition of a secondary contact that also shows up under the customer in some form of call out would be helpful in identifying the right person to reach out to for the right type of situation. Feel free to reach out to me if you need any additional clarification
Attempted Solutions So Far: None Listed
Digging deep - Any additional Why behind this request / How was this accomplished before Striven in what system or software: Original Description: We have had a recurring concern whereby IT support team members reach out to the primary contact and striven when they should be reaching out to a day-to-day contact. To circumvent some of this I think that the addition of a secondary contact that also shows up under the customer in some form of call out would be helpful in identifying the right person to reach out to for the right type of situation. Feel free to reach out to me if you need any additional clarification
StrivenID: 1586864