Name of Feature/Request: Broad Scale Adjustments to Customer Hours Settings
What financial, time savings, or quality of life improvements will occur from this: Have the Ability to set Account hours wither through the API or in an ImportsThings to Consider: When making a change to the Company Accounts hours of operation this can only be done through the GUISuggested Alternative Solutions: Have the ability to set the Customer Account Hours of Operation in the Post Customer APIOriginal Description:We’re pursuing potentially making some updates to our customers’ service metrics settings in IT, namely those that are 24/7 customers. There is no back end way to adjust certain customers back to M-F 7am-6pm hours of support in bulk if we were to adjust the global settings to 24/7, since all new IT customers are 24/7. In the linked task, this was determined to be a need for a future feature to bulk update customers rather than manually updating all of them.Attached are some screenshots/reports of the areas I am referring to changing to 24/7. https://APP.Striven.com/Tasks/CustomerServiceMetricsSettings.aspx?AccountId=1 (This is Miles’ tenant, but any customer ID can be referenced)The issue with doing a global update, then manually changing individual customers is that we have ~475 active customers with IT Plans that are not 24/7. We are hoping for a way to change this at a broader scale, and in a more automated fashion. | Frequency: Daily
Attempted Solutions So Far: None Listed
Digging deep - Any additional Why behind this request / How was this accomplished before Striven in what system or software: Original Description: We’re pursuing potentially making some updates to our customers’ service metrics settings in IT, namely those that are 24/7 customers. There is no back end way to adjust certain customers back to M-F 7am-6pm hours of support in bulk if we were to adjust the global settings to 24/7, since all new IT customers are 24/7. In the linked task, this was determined to be a need for a future feature to bulk update customers rather than manually updating all of them.Attached are some screenshots/reports of the areas I am referring to changing to 24/7. https://APP.Striven.com/Tasks/CustomerServiceMetricsSettings.aspx?AccountId=1 (This is Miles’ tenant, but any customer ID can be referenced)The issue with doing a global update, then manually changing individual customers is that we have ~475 active customers with IT Plans that are not 24/7. We are hoping for a way to change this at a broader scale, and in a more automated fashion. | Previously accomplished: It is not able to be accomplished now
StrivenID: 2849527